Reimagining Digital Customer Communication – fast, paperless, efficient.
Still doing PoCs? We’re already In production.
Bring your service portal online in record time – for your team and your customers.
With the Mnestix Customer Portal, you create a central platform for digital product and service information. The solution is built on Mnestix by XITASO and the Neoception® Digital Twin Infrastructure, leveraging the Asset Administration Shell (IEC 63278) for a future-proof Industry 4.0 architecture and seamless data exchange.
- Unified access point for all relevant data
- Comprehensive product information for your teams and customers
- Authentication for privacy and security
- Chatbot integration for customer interaction
Paperless Documentation (incl. VDI 2770)
Regulatory Compliance (Product Carbon Footprint, DPP-ready)
Interoperable Data Exchange
Future extensions such as Product Change Notification or Maintenance Support will further enhance your portal.
Neoception + Mnestix by XITASO –
the best-in-class setup for your AAS customer experience.
Automated, scalable creation of AAS – structured, maintained, and ready for downstream systems.
Industry-proven service portal – intuitive visualization and use of your AAS data for service, operations, and support.
Result: A seamless, efficient, and scalable architecture – from data management to the effective use of digital twins.
Be among the fastest
- Immediately productive: Ready-to-use, stable solution without long pre-project phases.
- Expandable: Architecture grows with new use cases and product lines.
- Scalable: From a handful of assets to global portfolios – reliable and high-performing.
- Future-proof: Fully aligned with DPP and industrial data spaces – ready for regulatory requirements and interoperable ecosystems.
Up to 70% cost advantage compared to traditional approaches in your Implementation phase.
Operation phase: transparent cost structure, direct ROI.
Production-ready solution
You don’t start with a concept – you start with a stable, fully usable solution. Your teams can work with it right away, without long onboarding or complex project initiation.
Expandable for additional use cases
The architecture is built to grow. New use cases can be integrated easily – from additional services, new product lines, to multi-site scenarios.
Scalable for all AAS applications
Whether you’re managing a few assets or digitizing an entire global portfolio – the solution is fully scalable and supports all relevant AAS use cases reliably.
Future-proof for DPP and data spaces
With full alignment to emerging standards like the Digital Product Passport (DPP) and industrial data spaces, your data is ready for regulatory requirements and interoperable ecosystems.
The best of two worlds – seamlessly delivered.
Mnestix by XITASO
- Adaptation to your corporate design
- Paperless Documentation according to VDI 2770 (Digital Nameplate, Handover Documentation, Contact Information)
- Multilingual support
- Professional operation
Neoception – Full License
- Modeling and visualization of submodels
- Automated generation of AAS
- ECLASS-based, fully extendable
- Access to all IDTA submodels
Price: starting at 35,000 EUR in the first year
Deployment & Integration Services by XITASO (billed by effort)
S-Size
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Existing K8s infrastructure
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Configuration
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Deployment primarily by customer (with support)
M-Size
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Setup of managed K8s infrastructure
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Configuration and interface adjustments
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Deployment primarily by customer (with extended support)
L-Size
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Setup of managed K8s infrastructure
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Configuration and interface adjustments
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Deployment and operations by XITASO
Grow with us – with predictable monthly costs
Benefit from continuous support and ongoing product enhancements.
Costs from month 13 onward:
Mnestix by XITASO – Service & Support
- 1st-level support for your complete solution
- Update service & security patches
- Standard SLA included
Neoception – Full License
- Continuous product evolution with rolling releases
- Update service & security patches
- Standard SLA included
Extendable for diverse forms of customer communication
Our solution evolves with your needs and opens new possibilities for digital customer interaction. It supports not only data provision, but complete information and service workflows – transparent, interoperable, and future-proof.
Ready for PCF and DPP
easily integrable, compliant
Interoperability for technical data
standardized, machine-readable
Spare parts & consumables
clear availability, variants, asset-specific mapping
Replacement products
meaningful alternatives when repairs or discontinued products require it
All products at a glance
central, consistent, easy to navigate
Ready to modernize your customer communication?
